Satisfaction of Patients after Hospital Stay - A Study from Teaching Hospital of Pakistan

Aim: To assess the satisfaction level of patients and to see whether demographic variables have any effect on it Methods: This cross-sectional survey was conducted at department of Medicine, Div. Head Quarters Teaching Hospital, Mirpur. A total of 86 patients being discharged from the department were included in the study. They were asked to fill a self-administered questionnaire which included their remarks regarding their satisfaction level in general and towards doctors, nurses and other healthcare staff. All the data were analyzed by using SPSS version 20. Results: The mean age of participants was found to be 45.73± 2.60 years. Among 86 participants, 49 were male (57%) and 37 were females (43%). The mean length of stay was 95.941±57.31 years. Overall 94.1% of patients were satisfied from ward. Also a high percentage of percentages of patients (88.3% and 94.1%) were satisfied from attitude of doctors and their expertise. However 75.5% were satisfied from attitude of nurses and remaining showed their concerns towards it. Satisfaction level was stratified for age, gender and length of hospital stay but it was found not significant for any of these variables (p value >0.05). Conclusion: Although the satisfaction level of patients being discharged from our department was high but still we need to do some measures to teach our nurses, ancillary staff as well as our patients.